The Tagged Signup Process (aka How to get a massive viral spike)
Posted on May 14th, 2007 in Business, Product, Viral |
Tagged has been touted as one of the fastest growing social networks around and after I got an invite this weekend, my interest was piqued. I went through the sign up process and came away pretty impressed at their model. I’m not surprised they have massive viral growth. You can’t actually sign up without letting the system go through your address books and opting you in to inviting friends. Whatever your feeling on this, it helps spread the word.
The ‘upload your contacts’ step is used by every social network out there but this is the most aggressive implementation I’ve seen.
Step 1: Quick sign up that requires a full first/last name, email address and password.
- One thing I like here is the use of dynamic bubble help. It may get annoying after a while but on the whole, a slick implementation that adds more than it takes away
- Also, note that you’re opted in by default to receiving offers. Permission marketing rules
Step 2. All your email are belong to us
- You can’t proceed to step 3 (which I assume is profits) without uploading your contacts.
- The real genius in this step is that they bank on the fact that people re-use passwords. The one you entered in step 1 is pre-populated in the password form. The rest of us talk about lowering the barrier to conversion, these guys are living it.
Step 3: Spam Invite your friends
- Friends already on Tagged are shown here. The rest of your book is preselected to receive an invitation from you
- They do provide an unselect all option but it is definitely a little scary when you have to click “Add Friends” to continue.
- Don’t worry folks, no one I know will be getting tag spam from me
Step 4: Photo Upload
- Photo upload. Makes sense, nothing special here
Step 5: More Genius - let’s get a mailing address if they’ll give it to us
- This form makes it feel like you need to input a mailing address to proceed. Fields are labeled required in red.
- This isn’t shown to everyone. I signed up using a couple of emails and didn’t get it every time (they’re optimizing/testing)
- In fact, you can hit “Pass” to skip this step, but it is non-obvious
- Makes sense, if you can get physical in addition to email contact information for a bunch of people that have already opted in to receive marketing offers, why not?
Tagged is definitely one of the most aggressive adopters of viral growth that I’ve seen. Can’t say for sure if there will be a backlash or not, but there’s no doubt that their signup process creates massive growth for them. In their defense, they do make it easy to cancel your account, which one could argue is the least they could do.
Whether or not you like their choices, you have to respect them.
To quote Andrew Chen, (who I found via Matt):
Too annoying? Or too ruthless?
Some might say that they hate the fact that these processes exist, and that they might be too ruthless or even immoral. These points are definitely worth debating. I certainly believe that if you’re able to create a engaging user experience, adding these techniques to the front-end isn’t bad.If you believe that:
- Ruby on Rails makes development easier
- Product creation is cheaper
- Infrastructure is cheap
… then the corollary is that there’s more competition. Breaking out of the noise in any way possible, even if ruthless, will be a key technique for success in the Web 2.0 world.
Here’s to breaking out.




6 Responses
I don’t understand why people give their private account details to websites. If a site asks me for my Gmail password, I will never give it to them.
This can be very dangerous if it continues. If the users become used to giving away their password and mail accounts, it won’t take long until someone uses their accounts for sending spam.
There are always 4 rules you should follow when you register.
1. Don’t give them access to your private accounts.
2. Use at least two passwords. Lots of registration processes require a valid email. Never use the same password on both accounts. If you use the same password on the site as your email, you have basically given it away to them.
3. Don’t trust the service too much. They may be the nicest people you have ever known, but all it takes is a single hacker (cracker) to break into the site and all your stuff is lost.
4. The service might be bought by another company. Don’t use the service for anything that you don’t want Google, Microsoft or the Russian Mafia getting their hands on
M,
Completely agree with you. I think the issue with tagged and sites like that is other people give them your email address.
Regardless, your 4 rules make a ton of sense.
Rahul
You wrote that entire entry without explaining what Tagged is and why anyone would be willing to sign up for it.
“Fastest growing social network” isn’t enough. Why would anyone sign up for yet another social network. There are so many already. Does it provide anything that the others don’t?
Laura,
That’s a valid criticism. I wrote this from the perspective of someone that’s working in the industry writing for others who are familiar with it.
Your point about why would anyone sign up for another network is a good one and underlying it there’s a subtle point. While people may be signed up for more than one, I’d be surprised if they were active everywhere they had signed up.
Rahul
Also consider when you give out your gmail password that’s also for:
* google reader
* analytics
* adwords
* checkout?
* etc
email isn’t your biggest priority there…
David,
Great point. Definitely a cost of the single sign on. By the way, loved your blog.
Rahul